" We spent one long hot summer without upstairs AC. Soto HVAC, Jason in particular, was our 4th HVAC tech to try to solve our problem. He did so immediately!!! I simply don't understand how no other tech could diagnose what was so obvious to Jason. Regardless, I am very grateful to have become a Soto HVAC customer. "
"Nick and his company are excellent to work with! I highly recommend. They are fast, courteous, and knowledgeable. "
" Soto arrived the same day I called to assess the HVAC problem in the main living areas of our condo. The technicians identified the problem, ordered a part and returned exactly when they said they would, to repair the system at a reasonable cost. In the mean time, they got the system temporarily up and running so we would be comfortable. "
" What homeowners need to know about Soto HVAC is how trustworthy and professional their employees are. As an 80-year-old Greenville resident I trusted a friend's recommendation and had Jason and Chico analyze my frozen heat pump system on 22 August. I expected bad news, but they quickly assessed the problem as a poorly maintained vent system, which had clogged with dust, causing the pump itself to freeze even in the summer heat. They let it thaw, and carefully checked every aspect of the system, added some freon, the air flow, which returned to normal, and assured that our 2,000 square foot home was cool again and would stay comfortable until they return to check on us next spring. My family couldn't be happier, and the cost was a mere $50.00 for the diagnostic visit. I am telling all my neighbors and friends about Soto HVAC. "
"They are very polite and reasonably priced! Very fast reponse and Jason was so knowledgeable and has a can do attitude to fix and troubleshoot any HVAC problem! I will always call SOTO for my HVAC needs! "
" Soto does a great job very knowledgeable and professional in all that they do. "
" Words can't express how awesome these guys are!! They had exceptional customer service. They had a wealth of knowledge and patience with me and all of my questions. Lol. They caught things that the other companies that quoted me missed. They explained why my airflow was not ideal and recommended ways to improve it. They were very clean and careful about making a mess. Jason (owner) came by throughout the installation to oversee the progress. At the end he inspected everything himself to ensure everything was good. I wish i remembered my guy's name because he's so awesome and kind. He explained things to me in plain English even a few days later. I would definitely recommend Soto HVAC to any and everyone!!! Thanks guys. "
" Super professional and friendly! Michael came out and figured out exactly what the issue was with our air and fixed it quickly! He was super awesome, I highly recommend! . "
"They jumped through hoops to fix our ac for us! Thanks for your great work Keith and his partner that come with to help later in the evening! . "
" I had a wonderful experience when i called in. The woman who answered the phone i believe her name was Lisa was very concerned about my family and myself when i called about my system not cooling my home. She had set up and appointment same day. The technician i believe his name was Nick, had arrived 30 minutes early and repaired the leak on my system and refilled my refrigerant. All an all the service was fast and affordable. Great work Y'all, this is now my hvac company of choice for life. "
" The best work I have ever seen. They get things done efficiently. They are very polite and well mannered. With any problem I have, I will call them for now on. "
" Soto just replaced all of our ductwork (basement + 1&2 floors,) new thermostats, and a new zoned system for our basement and first floors. When we were interviewing companies, I talked to 9 local HVAC companies that were all highly recommended to me by multiple people, and we ultimately selected Soto because of Jason’s professionalism and apparent knowledge, as well as the incredible value the York system offered (10 yrs parts and labor backed by manufacturer,) making Soto one of the cheaper quotes we’ve received. The process was painless—the install was roughly 2.5 days (Whereas some other companies had quoted 1 to 2 weeks). Of the most significance to me, we discovered a minor issue from a tech mistake and emailed Jason, and he had a tech first thing the next morning, then came by the next day to double check on it personally. He also found an issue with our other system they didn’t install (low refridgerant) that he is coming back to address free of charge. I’ve been impressed with the entire process, but their followup service and quick work to make a mistake right is what really stands out to me as exceptional. "
- Rachel Greenville SC
"Mauricio called ahead to let me know he was on the way. After doing some diagnostics, he was able to replace a part and everything was working. Very professional and explained everything. You could tell he is very knowledgeable and friendly. Would recommend SOTO and would use their service again."
" Soto HVAC installed three HVAC systems, duct work and gas lines in our new house. Professional, punctual and they listened to our wants and needs. We would highly recommend them for any HVAC needs.
" The heat in my basement was not get pushed out the vents to warm the room. Called Soto with the problem they sent a technician the same day. Mauricio showed up quickly and immediately resolved the issue and took the time to explain what happened and how it was resolved "
" Incredible experience so far working with this company! Needed a quick service call to check a concern my wife and I had, Gina and the owner helped to fit us in last minute. Keith is a great and very knowledgeable service technician! "
" Brand new townhome and we needed someone from SOTO HVAC, Greenville, SC, to find out why our unit was not functioning properly. Mauricio arrived on time, put on shoe covers, and went to work. He was thorough and checked everything. We are impressed with the professionalism and dedication of Mauricio! He found the problem and returned the next day with a new filter. Thank you for a job well done! "
" On 9/11 my air stopped, I had American Home Shield as my Home warranty ... key word HAD ...after 3 visits from another HVAC repair thru AHS and now it is 10/21/2021 and I’m told it will cost 1535.00, I called SOTO HVAC, Gina quickly set me up for a visit the next morning. Ronnie arrived promptly, professional, and understanding, he fixed my HVAC in record time, checked the heat as well, just like that service call and a part just around 200.00, big difference from what AHS was trying to extort from me. I am a happy Gal, and I highly recommend SOTO !!!! Bye AHS"
~ Sue D
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